SS Food – Cancellation Policy

At SS Food, we work to ensure a smooth ordering experience. This Cancellation Policy explains when and how orders can be cancelled.

________________________________________

1. Order Cancellation by Customer

Customers can cancel an order only before the restaurant starts preparing the food.

Cancellation is not allowed once:

• The order is accepted by the restaurant

• Food preparation has started

• The delivery partner is already assigned or picked up the order

In such cases, refunds will not be provided.

________________________________________

2. Cancellation Charges

• If cancellation is done before preparation, no cancellation fee will be charged.
• If the restaurant has already started preparing, the full order amount will be charged.

________________________________________

3. Cancellation by SS Food

Your order may be cancelled by SS Food due to:

• Restaurant unavailability

• Item out of stock

• Delivery partner not available

• Incorrect or suspicious payment

• Technical issues

In such situations:

• You will be notified immediately

• A full refund will be issued (if payment was already made)

________________________________________

4. Refund for Cancelled Orders

If eligible:

• Refund will be processed within 3–7 working days

• Refund will be credited to the same payment method used during the order

________________________________________

5. Special Cases

Cancellation will not be accepted if:

• Wrong delivery address entered

• Customer is unavailable at the time of delivery

• High-value COD orders seem suspicious

________________________________________

6. How to Cancel

Customers can cancel orders through:

• contacting restaurant or delivery man.

• OR  by contacting 24/7 Customer Support