SS Food – Shipping / Delivery Policy
At SS Food, we are committed to delivering your food fresh, fast, and safely. This Shipping Policy explains how our delivery process works. ________________________________________
1. Delivery Areas
SS Food currently delivers within:
• Selected localities of your city
• Serviceable pincode areas shown in the app
If your location is outside our delivery zone, the app will notify you before placing the order.
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2. Delivery Time
Typical delivery time:
• 30–60 minutes depending on distance, restaurant preparation time, and traffic.
• Peak hours, heavy rain, or high demand may affect delivery speed.
Real-time tracking is available through the Order Tracking section in the app.
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3. Delivery Charges
Delivery charges may vary based on:
• Distance from the restaurant
• Surge hours
• Offers or discounts
All charges are clearly shown before confirming the order.
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4. Order Confirmation
Once an order is placed:
• You will receive an Order Confirmation Notification immediately.
• The restaurant will begin preparing your food.
• A delivery partner will be assigned shortly.
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5. Delivery Attempts
The delivery partner will attempt delivery once. A refund cannot be issued if:
• The customer is unavailable
• Wrong address or unreachable phone number
• Security restrictions prevent entry
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6. Contactless Delivery
For safety, customers may choose Contactless Delivery.
The delivery partner will leave the food at the doorstep and notify you.
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7. Delay in Delivery
We try our best to deliver on time.
However, delays may occur due to:
• Traffic conditions
• Bad weather
• High order volume
• Restaurant delays
In such cases, updates will be shared through the app.
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8. Customer Support
For any delivery concerns, you can reach us through:
• 24/7 Chat Support
• Customer Care Number (optional if you want to add)
• Help Section in the SS Food App
